Shipping Policy
We ship across India from Thane. Luggage is bought against a departure date, so this page is written to let you count backwards from it.
How the timings work
Handling is 1-2 business days — from a confirmed order to the parcel leaving us. Transit is on top: 2-4 business days to a metro address and 4-8 business days elsewhere. Added together that gives 3-6 business days to a metro address and 5-10 business days elsewhere, which is the figure quoted everywhere on this site. Working days exclude Sundays and public holidays.
Packing
Suitcases ship in the manufacturer carton; soft bags and backpacks ship in a sealed mailer or a carton depending on size. A hard case can arrive with light marks on the shell from transit; that is normal for luggage and is not damage. Cracks, broken wheels, split zips and torn fabric are damage, and those we replace.
On delivery day
- Look at the carton before you sign. If it is crushed, soaked or rattling, refuse it and tell us.
- Photograph the carton and the item if anything is wrong, before the packing goes in the bin.
- Report damage within 48 hours of delivery to care@hariluggage.shop. We replace or refund.
Order so the bag arrives several days before you fly, not the day before. That leaves room for a delayed carrier and, more usefully, room to send it back and swap it if the size turns out to be wrong once you have it in front of you.
Tax
Hari Luggage is a small online retailer and is not registered for GST: turnover stays below the applicable registration threshold in India, so registration has not become compulsory. GST is therefore not charged separately on any order, and no GST tax invoice carrying a registration number can be issued. The figure printed beside an item is the whole amount payable.
Orders placed after 3:00 PM IST are picked up the next working day. We do not dispatch on days the shop is closed or on public holidays, and delivery windows are estimates rather than guaranteed dates.
Related
Return and Refund Policy · Cancellation Policy · Payment Policy · Track your order · FAQ